This Privacy Policy explains how Madee (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our services, including the websites madee.chat and madee.cloud (collectively, the “Platform”). By using our Platform, you agree to the practices described in this policy.
1. About Madee Madee allows users to create and manage their own live AI-powered chatbots using technologies such as OpenAI and Google Dialogflow.
To provide our services, we collect certain personal and technical information as described below. 2. Information We Collect 2.1 Information You Provide When creating an account, you provide us with: - Name - Email address - Password (encrypted)
If you make a purchase or subscribe to a paid plan, you may also provide: - Billing information (processed securely by Stripe)
2.2 Information Collected Automatically When you access the Platform, we may automatically collect: - IP address - Browser type - Device information - Usage data related to your chatbot interactions (non-personal unless you explicitly input personal data)
2.3 Chatbot Content Any content you enter into your/our chatbot may be processed by: - Madee and our hosting providers - OpenAI (for AI responses) - Dialogflow (if connected)
We do not train our models on your data.
3. How We Use Your Information We use your information to: - Create and manage your account - Provide AI chatbot services - Improve platform performance - Send service-related emails - Communicate updates, newsletters, and promotional messages (you can unsubscribe at any time) - Process payments and subscriptions - Ensure security and prevent misuse
4. Email Communication By signing up for Madee, you consent to receiving emails including: - Account verification - Service updates - Product announcements - Payment notifications - Optional newsletters and promotions
You may unsubscribe from marketing emails at any time via the link in the email or by contacting our team so we can assist you in doing this.
5. Payments All payments are processed by Stripe. Stripe may collect personal and payment-related information. Your payment data is not stored on our servers. Please review Stripe’s privacy policy for more details.
6. Data Sharing We do not sell or rent your personal data.We may share information only with: - OpenAI (AI processing) - Google Dialogflow (if enabled) - Stripe (payment processing) Trusted service providers assisting with hosting, analytics, or customer support. All third parties follow strict data protection agreements.
7. Data Storage and Security We implement technical and organizational measures to protect your data, including: - Encryption - Firewall and intrusion protection - Access control - Secure server infrastructure
However, no system is 100% secure, and you use the Platform at your own risk.
8. User Rights (GDPR Compliant) If you are in the EU/EEA, you have the right to: - Access your data - Correct your dataDelete your data (“right to be forgotten”) - Export your data - Withdraw consent - Object to certain processing
You can request these rights by contacting us.
9. Cookies We use cookies for: - Authentication - Session management - Analytics
You may disable cookies in your browser settings, but some features may not work properly.
10. Data Retention We retain your information only as long as necessary to: - Provide services - Comply with legal obligations - Handle disputes
You may request account deletion at any time.
11. International Data Transfers Your information may be processed outside your country. We ensure all transfers comply with applicable data protection laws, including GDPR where relevant.
12. Children’s Privacy The Platform is not intended for individuals under 16. We do not knowingly collect data from children.
13. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
14. Contact Us If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: Email: hello@madee.chat Website:https://madee.chat / https://madee.cloud
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